ADVERSE WEATHER POLICY

In the event of rain on the day of your booking.

We use Met office, BBC weather and your standard mobile weather app.

In the event that the weather forecast predicts continuous heavy rainfall during the entire duration of your reservation, we will consider canceling the booking on grounds of safety. In such a case, you will receive a refund for any payments you have made, or alternatively, you may choose to reschedule your reservation.

However, if the weather forecast predicts scattered or light showers for the majority of the day during your reservation, we expect the booking to proceed as planned. Please note that 90% of our items are equipped with built-in rain covers, which offer protection against light showers. Even if the item gets wet, a simple wipe with a towel after the rain stops is sufficient, allowing you to continue enjoying your time. If you have reserved an open-top item that lacks a rain cover, we will do our utmost to offer you a suitable replacement, subject to availability.

All of our cables and blower fans are designed to be waterproof and are safe for use in various weather conditions.

If you wish to cancel your booking due to expected rain, please notify us at least 24 hours in advance. However, please note that if you cancel within this time frame, you will forfeit your booking fee. Additionally, if cancellation is made closer to the reservation time, cancellation fees may also apply.

It is important to be aware that when booking an outdoor event, there is always a chance of inclement weather, which is beyond our control. If you are concerned about rain potentially affecting your event, we recommend exploring alternative options. Please only proceed with your booking if you fully understand this condition.

At Elliott's castles, we make the final decision regarding whether a booking is deemed safe to proceed. This determination will be made on the day before your booking, as weather forecasts can change daily.

In the event of strong winds on the day of your booking.

In the event that wind speeds and gusts reach 24 mph or higher, we are obligated to cancel the booking and provide a full refund for any payments made.

If the weather forecast predicts wind gusts between 24 mph and 30 mph, we will still proceed to your site and conduct an inspection of the area. According to BSEN14960 regulations, inflatables should not be used in wind speeds exceeding 24 mph. We will use a handheld anemometer to monitor the wind speeds from the safest location available in your garden/venue.

Based on our assessment, if we determine that the area is not safe for setting up the inflatable, we will have to cancel the booking and provide a refund for any payments made.

Forecasts indicating wind speeds and gusts over 30 mph will automatically result in cancellation due to health and safety considerations. In such cases, a site visit is not necessary.