Elliotts Castles LTD – Delivery & Collection Policy

We want your event to run smoothly! Please read our delivery and collection times carefully to ensure a stress-free experience.

Quick Summary – What to Expect

  • Standard delivery: 7:00am – 12:00pm (noon)

  • Standard collection: 4:00pm – 7:00pm (depending on season)

  • Premium early delivery: Guaranteed 7:00am – 9:00am for an additional £30

  • Guaranteed late collection: Up to 7:00pm for an additional £25

  • Overnight hire: Available for certain items with cover, additional £40

  • Important: All outdoor inflatables must be on real grass, and indoor setups only on hard surfaces.

1. Seasonal Availability

Outdoor Hires (March – October)

  • Standard delivery: 7:00am – 12:00pm

  • Premium early delivery: 7:00am – 9:00am (£30 extra)

  • Early collection: From 4:00pm (no extra cost)

  • Standard collection: From 5:00pm (free of charge)

  • Guaranteed late collection: Up to 7:00pm (£25 extra, not available after 23rd September due to darkness)

  • Overnight hire: Additional £40 for items with covers (subject to weather)

Indoor / Hall Hires (Year-Round)

  • Allow at least 30 minutes before and after your party for setup and pack down (60 minutes recommended for larger events)

  • Fixed time deliveries available for halls/venues; minimum 30 minutes buffer required

Outside Winter Bookings.

We are happy to accept outside winter bookings; however please note we may need to cancel your reservation if rain, or extreme weather is forecasted. Decisions will be made 24hours before booking.

Collection is between 2pm to 4:30pm

2. Delivery & Collection Windows

Hire Type Delivery Window Collection Window Notes
Standard Garden Hire 7:00am – 12:00pm 4:00pm – 7:00pm Outdoor, real grass only
Premium Early Delivery 7:00am – 9:00am 4:00pm – 7:00pm Additional £30
Overnight Hire 7:00am – 12:00pm (day 1) 7:30am – 1:00pm (day 2) Additional £40, covered items only
Venue / Hall Hire (Fixed Times) 10:00am – 5:00pm 10:00am – 5:00pm Minimum 30–60 min buffer recommended

Please note: Exact times can be requested but cannot be guaranteed.

3. Special Requirements

  • Outdoor setups must be on real grass, securely pegged.

  • Indoor setups only on hard surfaces suitable for the inflatable.

  • Access routes must be clear and wide enough for safe delivery.

  • Parking must be available for our team; any fines or fees incurred due to lack of parking are the responsibility of the hirer.

  • Non-manned items: delivery and collection must occur between 7:00am – 7:00pm.

  • Manned items: we can work around your event, but late or unusual timings may incur additional charges.

4. Multi-Day Hires

  • Delivery: First selected date, 7:00am – 12:00pm

  • Collection: Last selected date, standard collection times apply (summer/winter)

  • Overnight hire: collection next day, 7:30am – 1:00pm

5. Contact & Support

If you have any questions, need assistance, or are outside our service area:

📞 Phone: 07900 084 999
📧 Email:elliottscastles@gmail.com