Privacy Policy

Updated 9 November 2026

Elliott’s Castles and Ice Creams Ltd is responsible for the personal information we use to answer enquiries and arrange hires. To ask about your information or make a privacy complaint, email elliottscastles@gmail.com or call 07900 084 999.

When you enquire or book

We use your name, contact details, hire date, delivery and collection addresses, equipment choices, access instructions, correspondence and payment records. We receive these from you through our website, by phone, email or WhatsApp, or from the person arranging the event. If someone names you as the venue contact, we use your details to coordinate access and delivery.

We need the relevant booking details to give you a quote, take steps you request before booking, and fulfil our contract with you. Without a delivery address and a way to reach someone on the day, we may be unable to supply the hire. We use venue contacts’ details in our legitimate interest in getting equipment to the right person and place. We keep financial records to meet our tax and accounting obligations. Where necessary, we use booking records and correspondence in our legitimate interests in handling complaints, investigating damage or incidents, and establishing or defending claims.

Booking messages and marketing

We send confirmations, payment information and practical updates about your hire. You can separately choose to receive marketing emails about our hire services. That choice is optional. Where you give consent, you can withdraw it at any time using the preference link or by contacting us. Withdrawing consent does not affect earlier lawful use or your booking. You can object to direct marketing at any time.

Who receives your information?

Our booking and delivery teams use the details they need for your event. Booking Online Ltd (Bouncy Castle Network) supplies our website and booking system and uses hosting providers. Email and messaging providers, including Google for our business email and WhatsApp when you contact us there, handle messages on their platforms. Payment providers process the payment details needed for your chosen payment method. Where necessary, we may share relevant records with accountants, insurers, professional advisers or public authorities.

Some service providers may process information outside the UK. For information about a particular provider, where your information is processed and any applicable transfer safeguards, contact us using the details above.

How long we keep information

Our booking system is currently set to anonymise customer details on bookings over ten years old, provided the booking has not been modified within the previous year. This setting applies to BCN booking records. For separate enquiries, messages and other records, the period depends on whether we still need them to answer you, fulfil the hire, meet tax obligations or resolve a claim. If you opt out of marketing, we may retain the minimum record needed to respect your choice.

Website features

The website uses cookies to support functions such as the basket and booking process. Following a link to a service such as WhatsApp, Facebook or Google takes you to a service with its own privacy information.

Your choices and rights

You can ask for access to your information, correction of a mistake, deletion, restriction of use or a portable copy where applicable. You can also object to processing based on legitimate interests. Contact us by phone or email and tell us what you would like us to do. We may ask for enough information to confirm your identity and locate the right record.

If you are unhappy with how we use your information, you can complain to us and you have the right to complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.